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Your Order

You should carefully review all inputted details of your order, the email confirmation and the applicable details on the product page in relation to the order. If there are any mistakes made to your order then the original submitted details will be recalled and checked against. If any inconsistency is the fault of you, the customer then no refund or change can be requested.

Payment

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page.

No order shall be deemed to be accepted by us until we issue an email acknowledgement of order and/or any monies have cleared. The contract between you and a us will relate only to those goods and/or services notified in the email acknowledgement of order.

Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

Delivery

Your shopping basket on the Site displays the goods you have chosen as well as details of postage and packing. The delivery costs vary according to the delivery methods and product purchased. All handling and delivery times can be up to 2 weeks depending on time of year but in most cases will be fulfilled within 1 week before being dispatched. All of our framed products will be dispatched through a courier service and is trackable.

Returns

All items which are personalised or bespoke made are not returnable and non refundable.

Feedback

General comments about the ShelfYourself are welcome, please contact us through the contact page.

Privacy Commitment

This website is owned and operated by ShelfYourself. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes of fulfilling a product order. We use your personal information to support and enhance our relationship with you following a purchase from the website. We will never share your information with third parties or vendors and will only ever be used by ShelfYourself for the fulfilment of any order and Marketing purposes from time to time. You can opt out of receiving these emails at anytime by clicking the unsubscribe button at the button of the relevant emails. You may contact ShelfYourself at any time with any privacy questions or concerns and to see the personal information you have given us and request any corrections or deletions.

Consent

Your use of ShelfYourself.co.uk and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Your Information

When a customer registers or orders through ShelfYourself, we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a registered customer, pass on the correct details with your order, and ensure that you are happy with the service you receive.  This means we can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had.

Use of Your Personal Data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  1. Fullfilling your orders so we can supply goods and services to you and for customer administration.
  2. Planning and managing ShelfYourself’s business activities, including analysis of customers’ shopping habits, product and style preferences.
  3. Technical administration of our website.
  4. Research.
  5. Providing you with information about the services we offer.
  6. Letting you know about offers and news from ShelfYourself.
  7. We may use your finished design to promote our work through websites such as Facebook and Twitter and where possible you will be ‘tagged’ into these.
  8. To verify details of your payment method or credit card account.

Protected Information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us then please email us with your communication preferences through the contact us page.

Cookie Policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to ShelfYourself using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

Our cookie policy:

Please note: to make full use of ShelfYourself and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The ShelfYourself website (like many other shopping websites) will not work properly when cookies are blocked.

  • ShelfYourself.co.uk uses cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can’t harm your computer.
  • The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.